Here are some commonly asked questions on Guava Asia. Alternatively, you can drop us an email and we will get back to you as soon as possible.

Q: Is there any requirement to be able to buy from you?
A: There is absolutely no such requirement. Our regular customers range from individuals, small businesses, retailers, trading houses, hospitals, clinics to spas, airlines, cruise lines and global luxury hotel/resort chains all around the globe.

Q: My resort requires all guest amenities to be personalized with logo. Do you provide such products?
A: Yes, we do provide personalization service for all our products. Logo can be customized to your requirements, either embroidered or silk screened. We would require you to provide us with the logo and your desired color, size, and so on.

Q: We have decided to change the design of our room operating supplies for our entire chain. Could you help us on this matter? We also need some assistance in the design.
A: Many of our customers actually present us with similar scenario periodically. Please provide us with all your requirements and we will design, develop and finally manufacture your desired products.

Q: Could you manufacture towels using my own brand?
A: Yes, we could do that. In fact we have done similar arrangement with several retailers and brand owners.

Q: Our General Manager would like to have a look at your sample before we continue with the order. Can we obtain a sample of your product?
A: Yes, samples are available upon request.

Q: Do you charge for samples?
A: It depends on the item requested. Normally our samples are free of charge. Customers only need to settle the freight charges. Please provide us with your FedEx account or other alternative delivery method for us to arrange delivery. For high value items or samples that are personalized with logo, we require a refundable deposit that shall be refunded in the actual order.

Q: What is your production lead time?
A: It depends on your quantity and product type. Normally it would range from 30-60 days from the date we receive your Down Payment (in the case of bulk purchase) or Payment (in the case of small orders).

Q: We think your slippers and yukata would sell really well in our shops. What is your minimal order for bulk purchase?
A: For bulk purchase, the minimum quantity is 10,000 pairs for slippers and 2,000 pcs for yukata. You may let us know about the quantity that you have in mind and we will see how we can accommodate them.

Q: I own a large trading company dealing mostly with 5 star hotels and airlines. Do you provide quantity discount if I purchase from you in large volume?
A: Yes, we do provide quantity discount for purchases in large volume. Please provide us with your quantity for consideration.

Q: How do you manage to affordably price your products? I personally know few suppliers that have in fact charged me more for similar product.
A: As manufacturer, we have economies of scale as we purchase our raw materials and produce our goods in large volume. In addition we also cut down on high overheads and expenses that do not really add value to our customers, such as: expensive office spaces, costly advertising fees, etc. All these have provided us with huge savings which are then passed to our customers.

Q: Do you provide assistance in delivery?
A: Yes, we certainly do. We have a global logistics capability through our years of relationship with reputable freight and shipping companies that allow is to assist you with delivery up to a port that is nearest to your location or your doorstep (depending on your preference).